Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.  

10 days or less after the delivery

If your delivery arrive with any damages or issues, your are eligible for a total refund (taxes and shipping fee include) in the first 10 days after the delivery.   The total refund will be make with only our method of payment use for purchase.

For a safety reason, we will not proceed of any refund with other credit card, gift card or any other payment method.

If your purchase was compose of multiples items, only the value of the purchase of the will be refund.     

To request a total refund, the consumers needs to provide a picture of the defective item and a picture of the original package at this email address :  artefactdepotrefund@gmail.com

The email containing the pictures need to also include a description of the issue, the name of the person who a have purchase the item and the date of the purchase.

45 days or less after the delivery

We understand the issue can be appear after 10 days.  For this reason, we give a 30 % refund in store credit for any reasonable issues after 10 days  the delivery, but less of 45 days.

To request a store credit refund, the consumers needs to provide a picture of the defective item at this email address :  artefactdepotrefund@gmail.com .  A picture of the original package will be appreciate but not necessary.

The email containing the pictures need to include a description of the issue, the name of the person who a have purchase the item and the date of the purchase.

We keep the right to refuse a store credit refund if we determine the issues are not reasonable for a refund. 

If we determine the issue are reasonable , a store credit will be sent to you.  The store credit had to be use in the 90 days after is delivery.  

No refund for any reason will be make after 45 days after the delivery. 

Shipping policy

Our Shipping delay are between 15-35 days for all location.

**Please be sure our delay of delivery are in line with your needs. **

We give any refund after the shipping on the reason it will not arrive sooner of 35 days. Please If you have an event at an specific date, make the order before 35 days.

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Free shipping for all our products 

We deliver to the following countries  :

Australia, Belgium, Brazil, Canada, Czechia, Denmark, Finland, France, Greece, Ireland, Indonesia, Italy, Japan, Korea, New-Zealand, Netherland, Norway, Mexico, Poland, Portugal, Slovakia, South Korea,  Spain, Sweeden, Switzerland, Turkey, United Kingdoms, United State.